Problem: Our financial institutions expressed the pain point of their customer service representatives having to spend an increasing number of hours on calls from their customers with basic issues like locked accounts and forgotten passwords… Read more

Fraud and Claims Case Study The problem: The current process for filing a fraud claim at our financial institution is known to be a painful experience for our customers.  The process normally starts with an IVR call for transaction verification and then can span across two to three different customer service departments via phone call… […]