Problem: Our financial institutions expressed the pain point of their customer service representatives having to spend an increasing number of hours on calls from their customers with basic issues like locked accounts and forgotten passwords… Read more

Fraud and Claims Case Study The problem: The current process for filing a fraud claim at our financial institution is known to be a painful experience for our customers.  The process normally starts with an IVR call for transaction verification and then can span across two to three different customer service departments via phone call… […]

Material Re-Design Exploration The purpose of this exercise was to explore our current android application and how it could look updated to material design standards

Apartment Building of the Future Context: In this concept, the goal was to show how a iOS app could function as a virtual assitant to control your high rise New York City apartment.  The app in combination with smart locks would allow the user to grant apartment access to their friends, family or temporary guests […]

Context: Our Financial Institutions had expressed interest in understanding what they could do with blockchain.  The decision was made to demonstrate this technology by building a employee engagement tool that included a standalone corporate currency.  The tool was initially launched within our own company for testing and then planned to launch to a small number […]

Context: For our semiannual company wide hack-a-thon our team created a mobile game that could serve as an experiment to help our younger users learn healthy saving habits.  The concept was to give users a virtual pig to care for.  Money transferred from their checking to savings account would be logged as in-game currency they […]

Context: Many of our Financial Institutions had expressed interest in a loyalty product that would integrate into their existing mobile banking application.  Our job was to launch a pilot with a limited number of customers that would serve as a proof of concept prior to launch.  During this pilot we were able to split tested two […]

Questions: Would our Financial Institutions and their customers be willing to do their banking tasks using their voice via the Amazon Echo? What kind of features make sense in this environment? What are the design principles and best practices to be used in the voice channel? My Role: My role was to kick off the […]

Final Visual Design Prototyping and Usability Testing Wireframes and User Flows Context: Re-design the existing tablet application for the baseline standard product My Role: Was to lead the UX design from conception to implementation. Skills Used: Sketching, Wireframing, Rapid Prototyping, Usablity Testing. Platform: Ionic Framework.  Hybrid Application.

Final Visual Design Wireframes & Process Flows Context: Visa, Inc. intended to add card-linked offers to their current mobile application My Role: My role was to manage the product design.  Starting with gathering requirements from stakeholders, writing user stories, creating wireframes, process flows and to work with developers to communicate product functionality. Skills Used: Product Management, […]